Refund policy
🕒 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.
To be eligible for a return:
- Your item must be unused, uninstalled, and in its original condition
- It must be returned in its original packaging, with tags and all included materials
- Proof of purchase is required (order number or confirmation email)
❗️ Restocking & Cancellation Fees
A 20% restocking fee applies to:
- Orders canceled after production has begun.
🚚 Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or damaged item)
- Returns sent without prior approval will not be accepted
🔁 How to Request a Return
To start a return, please email returns@texascustominterior.com.
- Wait for return approval and instructions
- Ship your item to the address provided during the return process
Note: Our return address is the same as the address your order was originally shipped from.
🔄 Exchanges
We’re happy to offer exchanges for products of equal or lesser value. Just indicate "Exchange" in your email.
🚫 Non-Returnable Items
- Used or installed items
- Custom or personalized products (e.g., embroidery, special sizing)
- Gift cards
- Final sale or discounted items
🛠 Damages or Issues
Please inspect your order upon arrival. If it's defective, damaged, or incorrect, contact us within 3 days of delivery and we’ll make it right.
💳 Refunds
- Once we receive and inspect your return, we’ll notify you of the outcome
- If approved, refunds are issued to your original payment method
- Refunds typically process within 7–10 business days
- Your bank or credit card provider may take additional time to post the refund
🇪🇺 EU Customers – 14-Day Cooling Off Period
If your order was shipped to the EU, you have 14 days to cancel or return your order without needing to provide a reason. Items must be unused and in original packaging.